Cancellation and Refund Policy
Understanding our policies during difficult times - Please read carefully before engaging our Islamic funeral services.
⚠️Important Notice
We understand that funeral services are arranged during times of great emotional distress and urgency. Our policies are designed with compassion and understanding while ensuring the dignity of Islamic burial rites is maintained.
1. Cancellation Policy
Pre-Service Cancellation
If you need to cancel our Islamic funeral services before any preparation work has begun, please contact us immediately at +91-XXXX-XXXXXX. We understand emergencies and changed circumstances can occur.
After Ghusl or Kafan Preparation
Once the Islamic washing (ghusl) or shrouding (kafan) process has commenced, cancellation may not be possible due to the sacred nature of these Islamic rites and the irreversible nature of the preparation process.
24/7 Emergency Cancellation
Our emergency hotline is available 24/7 for urgent cancellations. We will work with you compassionately to understand your situation and find the best solution while respecting Islamic principles.
2. Refund Policy
Full Refund Scenarios
- Cancellation before any Islamic preparation rituals begin
- Service cancellation due to unforeseen circumstances beyond family control
- If we are unable to provide the agreed Islamic funeral services
- Advance payments for services not yet rendered
Partial Refund Scenarios
- Cancellation after initial consultation but before ghusl preparation
- Reduction in service scope (e.g., family deciding to handle certain aspects themselves)
- Changes in burial location or ceremony preferences
Refund Processing
Approved refunds will be processed within 5-7 business days. We understand the sensitivity of the situation and prioritize quick resolution during your time of grief.
3. Non-Refundable Services
The following services are non-refundable once completed, in accordance with Islamic funeral traditions:
- Ghusl (Islamic Washing): Once the deceased has been ritually washed according to Islamic rites
- Kafan (Shrouding): After the body has been wrapped in the Islamic burial shroud
- Janazah Prayer Services: Once the funeral prayer ceremony has been conducted
- Burial Services: After the burial has taken place in the Islamic cemetery
- Transportation: Once the deceased has been transported to the funeral location
- Imam Services: Once religious services have been provided
- Documentation: Government forms and certificates that have been processed
4. Special Circumstances
Financial Hardship
We understand that death can bring unexpected financial burden. We offer payment plans and may consider special arrangements for families facing genuine financial difficulties. Please speak with our compassionate support team.
Insurance Claims
We will work with insurance providers and provide necessary documentation for claims. Any refunds due to insurance coverage will be processed according to the insurance company's timeline.
Force Majeure
In cases of natural disasters, government restrictions, or other circumstances beyond our control that prevent service delivery, full refunds will be provided for undelivered services.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, or need to discuss your specific situation, please contact us immediately:
24/7 Emergency Hotline:
+91-XXXX-XXXXXX
Email Support:
support@thelastcompanion.com
WhatsApp Support:
+91-XXXX-XXXXXX
Office Hours:
24/7 Available
"We are here to support you during this difficult time with compassion, understanding, and respect for Islamic traditions. Our goal is to honor your loved one while providing peace of mind to your family."
6. Policy Updates
This policy may be updated periodically to better serve our community while maintaining adherence to Islamic principles. Any changes will be communicated through our website and direct communication with existing clients. The most current version is always available at thelastcompanion.com/cancellation-refund.
Last updated: January 2025